Refund policy

3-Day Return Policy

We offer a 3-day return policy, meaning you have 3 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must:

  • Be in the same condition as received
  • Be unworn or unused, with tags
  • Be in its original packaging
  • Include the receipt or proof of purchase

How to Start a Return

  1. Contact us at info@jdfresh.in to request a return.
  2. Send your return to the following address:
    Ground Floor, Plot No -112, Index No-14387, Tribhuvan Industrial Estate, Road Number 6, Kathwada Village, Kathwada GIDC, Ahmedabad, Gujarat, 382430
  3. If your return is accepted, we will provide:
    • A return shipping label
    • Instructions on how and where to send your package

🚨 Note: Items sent back without requesting a return first will not be accepted.

For any return-related questions, feel free to email us at info@jdfresh.in.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you have concerns about your specific item, please reach out to us.

Exchanges

To exchange an item, follow these steps:

  1. Request a return for the current item.
  2. Once accepted, place a new order for the item you want.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still be unused, with tags, and in original packaging, along with a receipt or proof of purchase.

Refunds

  • Once we receive and inspect your return, we’ll notify you of approval.
  • If approved, you’ll receive a refund to your original payment method within 10 business days.
  • Processing times may vary depending on your bank or credit card provider.

💡 If more than 15 business days have passed since your refund approval, please contact us at info@jdfresh.in.